Route calls, tickets, and tasks using AI Engine logic instead of static rule trees. Example: a support ticket is automatically routed to the right team based on urgency, customer tier, and current agent load.
Central logic layer for Orenyx Engine and other bots. Example: a single conversation flowdefinition powers a bot across voice, SMS, and web chat without rebuilding logic per channel.
Score and route payment events (paired with Orenyx Payment). Example: a transaction is evaluated in real time and routed to the appropriate processor or flagged for manual review based on risk score.
Replace scattered scripts with one unified engine. Example: consolidate a dozen disconnected internal automation scripts into a single, observable, auditable engine.
