The questions we get asked most. More will be added as they come in.
A unified decision and orchestration layer for dispatch, bots, and payments — one engine that every product in your stack shares instead of each reinventing its own logic.
[PLACEHOLDER — answer for “How is this different from building automation in-house?”]
[PLACEHOLDER — answer for “How is this different from Zapier/Make or a generic workflow tool?”]
No. The engine powers the Orenyx ecosystem, but it is available as a standalone platform and connects to your own systems through the API and webhooks.
[PLACEHOLDER — answer for “What does “payment decisioning” actually mean, and who is liable for the decision?”]
Strict per-tenant isolation, with no cross-tenant data access. Data is encrypted in transit (TLS 1.2+) and at rest (AES-256), and sandbox and production environments hold isolated data with no cross-environment leakage.
Usage above your plan’s included allowance is billed as overage: $2.00 per 1,000 events on Starter and $1.50 per 1,000 on Growth. Enterprise overage is negotiated. Nothing stops working when you cross the line.
Every account includes a sandbox environment with test API keys. Sandbox events do not incur usage charges and are clearly flagged in logs.
[PLACEHOLDER — answer for “How long does integration typically take?”]
Starter includes email support with a 48-hour response target. Growth adds chat and a 24-hour target. Enterprise is dedicated support, SLA-backed.
