Dispatch Intelligence
Routes calls, tasks, tickets, and workflows using rules + AI. Combines deterministic business rules with model-driven scoring so routing decisions improve over time without manual rule maintenance
Routes calls, tasks, tickets, and workflows using rules + AI. Combines deterministic business rules with model-driven scoring so routing decisions improve over time without manual rule maintenance
Executes flows, conditions, and actions for bots across channels (voice, SMS, chat, social). Acts as the shared "brain" so each bot product doesn’t need its own logic engine.
Scores and routes payment events (paired with Orenyx Payment). Evaluates risk signals and routes transactions to the correct processing path in real time.
Maintains workflow and conversation state across products, so a customer’s context (open ticket, in flight payment, active bot conversation) persists across every touchpoint.
Full programmatic access to all engine functions — every capability above is available as a REST endpoint or webhook event, not locked behind a UI
Horizontally scalable, multi-region ready
Deterministic where you need certainty, model-driven where you need adaptability
Every decision is logged and queryable
Strict per-tenant data isolation no cross-tenant data leakage
| Build it yourself | Orenyx AI Engine™ | |
|---|---|---|
| Time-to-launch | 1 | 2 |
| Maintenance burden | 1 | 2 |
| Cross-product consistency | 1 | 2 |